Returns & Exchange

We want you to be happy with our product, and if anything is less than perfect we are happy to accept returns. You can send it back to us up until 14 days post receiving the order. Absolutely no questions asked. Moreover, we offer a one year warranty on your glasses. If they are damaged over the course of your use, we will replace them with a new pair.

How do I return them?

It’s simple! Just call us at +91-9211844000 or drop us an email at johnjacobs@johnjacobseyewear.com to request for return. Do share your customer ID number. Once informed, please proceed with the following steps:

  • Make sure the invoice, price tag and original packaging is intact.
  • Seal it properly and courier it back to our warehouse at D12/2, First Floor, Okhla Industrial Area Phase 2, New Delhi – 110020.
  • Send courier package addressed to: Dealskart Online Services Pvt. Ltd.
  • Once we have received the package, you can opt for an exchange or refund. We will refund your amount along with Rs.100 for courier charges incurred by you! This refund will be in the form of NEFT refund. 

  A few points to watch out for:

If the exchange is made with a product of lower value, we will not be able to give you the difference back. So choose wisely! 

If the product is bought during promotional campaigns. You will have to return the entire order value, or simply ask for an exchange! Partial returns are not accepted.
(We know, it sucks).

Do carefully seal them and send it back. Glasses that have been scratched, bent, twisted or gone through any wearing and tearing will not be refunded.

How long will the return process take?

Refunds are typically processed within   10 to 15 working days. 

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