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14-Day Return & Exchange - No Questions Asked*.

It’s not cool if you receive anything less than the perfect eyewear for your needs- and we feel the same way! So, we promise to make it up to you and refund or exchange your product promptly. To this end, we’ve placed a 14-day no-questions-asked return and exchange policy so you can shop worry-free for your ideal eyewear!

*Returns are not applicable on discounted items. Exchanges are applicable on all products.

Here are some exchange & return FAQs for you:

How do exchanges work?

Simple!

Step 1 - Download the John Jacobs app on your mobile (Android or iOS).

Step 2 - Click on ‘Orders’ in the My Account’ section and request an exchange or a return. Alternatively, you can call us at +91-9211844000 or drop us an email at support@john-jacobs.com for an exchange.

In rare cases, where the reverse pick-up is not possible via our third-party courier facility due to reasons like pincode, non-serviceability, etc, we will get in touch with you to update you regarding the self-courier process

What are the self-courier steps once my return or exchange is confirmed?

  • Ensure that the invoice, price tag and original packaging of your order are intact.
  • Address the courier package to Dealskart Online Services Pvt. Ltd.
  • Seal it properly and courier it back to our warehouse at Dealskart Online Services - Property No 29/24/2, 25/2/1, 30/4/1, 5/1, 6/1/1, 6/1/2, Revenue Estate, Off Village Begumpur Khatola, Gurugram - 122001, Haryana.
  • Once we have received the package, you can opt for an exchange. We will refund the amount of Rs.100 for the courier charges incurred by you separately.

If an exchange is made with a product of lower value, will the difference be refunded?

If the exchange is made with a product of lower value, we will not be able to give you the difference back. So choose wisely!

How long does the exchange process take?

Exchange orders are typically processed within 10 to 15 working days.

What are the terms and conditions for return & exchange?

  • Glasses must be returned or exchanged within 14 days.
  • Glasses that have been scratched, bent, twisted or gone through any wearing and tearing will not be returned.
  • Return & Exchange period for glasses with progressive lenses can be extended to 30 days to make up for the time taken to adjust to the lenses.
  • Discounted or ‘on sale’ products can only be exchanged, not returned.
  • In case of Buy One Get One orders, single product can only be exchanged, not returned.
  • Eyewear cases are not eligible for exchange, return or warranty. 

What are the terms and conditions for our 1-year exchange warranty?

  • Your glasses will be eligible for exchange for 365 days.
  • Our warranty period applies only if the lenses are intact and do not bear any scratches, breakage, wear and tear.
  • Our year-long warranty policy will cover any and all manufacturing defects.

Can I return and get a refund for my order beyond 14 days?

  • If you wear progressive lenses, your return period will be extended to 30 days.
  • In case you would still like a refund on your purchase and your 14 days have elapsed, please write to support@john-jacobs.com and we will be happy to review your case.

At John Jacobs, we want to ensure that our patrons get nothing but the best quality, use and longevity from their purchases. We would love to hear from you, get in touch with you to hear your feedback on how to keep innovating and improving our processes to ensure optimum customer satisfaction. Please write to us at support@john-jacobs.com or drop us a DM on our Instagram page for any queries!