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Discount will apply at checkout
14-Day Return & Exchange - No Questions Asked*.
It’s not cool if you receive anything less than the perfect eyewear for your needs- and we feel the same way! So, we promise to make it up to you and refund or exchange your product promptly. To this end, we’ve placed a 14-day no-questions-asked return and exchange policy so you can shop worry-free for your ideal eyewear!
*Returns are not applicable on discounted items. Exchanges are applicable on all products.
Here are some exchange & return FAQs for you:
How do exchanges work?
Simple!
Step 1 - Download the John Jacobs app on your mobile (Android or iOS).
Step 2 - Click on ‘Orders’ in the My Account’ section and request an exchange or a return. Alternatively, you can call us at +91-9211844000 or drop us an email at support@john-jacobs.com for an exchange.
In rare cases, where the reverse pick-up is not possible via our third-party courier facility due to reasons like pincode, non-serviceability, etc, we will get in touch with you to update you regarding the self-courier process
What are the self-courier steps once my return or exchange is confirmed?
If an exchange is made with a product of lower value, will the difference be refunded?
If the exchange is made with a product of lower value, we will not be able to give you the difference back. So choose wisely!
How long does the exchange process take?
Exchange orders are typically processed within 10 to 15 working days.
What are the terms and conditions for return & exchange?
What are the terms and conditions for our 1-year exchange warranty?
Can I return and get a refund for my order beyond 14 days?
At John Jacobs, we want to ensure that our patrons get nothing but the best quality, use and longevity from their purchases. We would love to hear from you, get in touch with you to hear your feedback on how to keep innovating and improving our processes to ensure optimum customer satisfaction. Please write to us at support@john-jacobs.com or drop us a DM on our Instagram page for any queries!