How do I track my order?

As soon as you place the order and its ready to dispatch, we will share the tracking details to via email.

How long will it take for my glasses to reach home?

National shipments depend on your pin-code and the type of lens you opt for. The Value and Next Gen Lens will take between 2-7 business days. And the treat lens will take up to 12 days.

Are these products insured?

All products are insured against theft and damages during transit. If you receive a package that is open or visibly damaged, please do not accept it, instead call us at +91-9211844000 or email us at

I don’t know how to read my prescription. Please assist!

No problem! Figuring out what those letters and numbers on your prescription can get a little tricky! Just call our customer service officer at +91-9211844000 and we will walk you through it!

Can I use my contact lens prescription for my eyeglass prescription?

The prescription of contact lenses versus eye glasses differ and so we wouldn’t recommend using the same prescription. Make sure you have your prescription handy - but don’t worry, we give you until 15 days to share your prescription.

Do you offer progressive lenses?

Currently, we are not offering progressive lenses. However, will be in the next few months!

Do you offer lenses with prescription for all powers?

Yes, the power we work for in eyeglasses is -12 to +6 and in sunglasses is -4 to +4.

Is it possible to order John-Jacobs glasses with no prescription?

Of course! We will put in zero power lenses for you! Just click on zero power.

Do you offer prescription sunglasses?

Absolutely! Just click on the power lens option after choosing your sunglasses and you are good go!

Can I buy frames only?

Yes, sure! We will deliver it to you with the dummy lens. You are sorted!

I don’t understand the value on my prescription. Can I call you up instead?

Absolutely, call us at +91-9211844000 and one of our customer service representatives will be happy to help you!

Yikes! I need to change something about my order. What should I do?

Don’t worry, our customer service team can fix your prescription as long as you reach out to us in a timely manner. Call at +91-9211844000 or send us an email at and let us know about your request/change. Do make sure you have the order number handy!

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